Empathy – The ability to perceive how your customers, colleagues, and others are feeling, and to understand and appropriately respond to their experiences. This quality enables you to accurately interpret someone’s emotions and point of view. It helps you build stronger connections and avoid conflicts by allowing you to better understand another person’s perspective.

Resilience – An essential quality for individuals, teams, projects, and even entire organizations. It helps you adapt and recover efficiently from setbacks. While resilience can take time to develop, it truly sets you apart and shows that you’re a tough nut to crack. It also fosters a growth mindset.

Effective Communication – A highly valuable skill in both personal and professional life. It involves the transfer of messages or information between people, but the key word here is effective. If you can clearly express your ideas in a simple and easy-to-understand manner, you’re a strong communicator. Additionally, being an active listener and showing empathy toward others are crucial components of effective communication.